by Jeffrey Miiller and Jill Kohn, PhD

The perception of overlawyering -- that lawyers are constantly looking for ways to bill more hours -- is an all too common issue that must be addressed. It is important to clarify with the client that your firm is obligated to consider all of the issues relating to the matter and explain the risks and options along with estimated costs. It is up to the client to then decide how to proceed on those issues. Make it clear that your goal is not to bill more hours but rather to make sure the issues are fully understood and addressed.

For more tips, check out our article on "The Top Five Reasons Why Clients Leave and How to Prevent It."

Labels: management, why clients leave